30-Day Money-Back Guarantee & Refund Policy
Transparent, hassle-free refunds processed back to your original Stripe payment method.
1. 100% Full Refund on Unused eSIMs (Within 30 Days)
If your trip is canceled, delayed, or you purchased an eSIM by mistake, you are entitled to a 100% full refund within 30 days of purchase as long as the eSIM profile has not been installed and has 0 MB of data usage.
2. Technical & Device Compatibility Refunds
If your device is found to be incompatible prior to activation, or if a verified local carrier outage prevents your eSIM from connecting upon arrival and our 24/7 support team cannot resolve it within 30 minutes, we issue a full refund or free replacement eSIM immediately.
3. How to Request a Refund & Processing Time
Email support@travelingesim.com or submit a ticket on our 24/7 Support Center with your Order ID. Approved refunds are issued within 24 hours and appear on your card statement within 2–5 business days via Stripe.